Our Outbound Contact Center representatives are part of a close-knit team of well-trained and experienced professionals. It is their task to help increase client’s sales, conduct surveys, collections, test new markets, follow up, clean databases, build relationships and ultimately boost the client’s business.
We are experts at making Outbound Calls on the client’s behalf, enabling them to achieve profitable and long term relationships with customers. We are always sensitive to our client’s needs as they are looking for ways to get more value from their providers. Before commencing work on a new project, we undertake an in-depth study and analysis of the client’s existing business function. On the basis of this analysis, we work out a most comprehensive solution at a highly reasonable pricing package. We will then implement a strategy that satisfies the client’s requirements and sets in place a tangible tool to measure success. This enables our clients to have industry standard quality services coupled with 33% to 50% cost savings while they have adequate time and peace of mind to concentrate on their core business functions.
With years of Direct Marketing and Outbound Calling experience, our philosophy is to test, test and test again. Getting it right is equally important to us as it is to our clients. Our success is judged by our demonstrated performance and results.
Our outbound contact center services incorporate predictive dialer, voice recording and live listening.

We offer complete outbound services to our valued clients including

• Telemarketing
• Conducting Surveys
• Collections
• Testing New Markets
• Follow Ups
• Cleaning Databases

Telemarketing
We provide telemarketing service, both Inbound and Outbound to help generate leads and increase sales, conduct polls and surveys, schedule appointments and reservations and other business needs of our customers. Adaptable scripting software makes it easy for us to get the right message to your customers every time.
Inbound customer service, direct response, and order entry. Outbound sales follow up and customer satisfaction surveys, or next sell, cross sell or up sell programs to existing customer base. MSI will deliver your outbound or inbound telemarketing program with accuracy, and efficiency.

Order Processing / Fulfillment
Save time and money required to handle order taking and fulfillment by letting our staff handle those tasks for you. Whether yours is a small business going through growth periods, or a larger operation needing help with after hours or overload order processing, we can provide a comprehensive solution to your individual needs. Call today to see how we can save your time and money, and offer your customers top quality Customer Care.